Top 1,617 Reviews From Legit J.D. Byrider Buyers (2024)

StaffFinancing

This auto dealership is a great dealership to go to when you're hard to finance. Although I did not leave with a car today, they're financing manager, Tonya, was more than helpful. She walked me through the process but gave me more sound advice about my financials than anyone could have. She saw I was in a difficult situation and she was very compassionate, understanding and just down to earth. She saw me as more than a potential sale for her company, she truly saw me as a human being. That means a lot to consumers when you're in a pinch.

Staff

Madison at the office in Amherst did outstanding! She was super helpful and made sure I understood anything and asked if I had any questions. I bought one other car years ago and they sucked so Madison made me change my mind on how I will look at car dealerships especially JD Byrider! She is a superstar! Thank you Madison!

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Staff

Nice cool and calm environment. Christian was a perfect help and had me in and out in no time. I would recommend this place a 10/10 place to look and shop for a car mainly this location. They are family friendly and peaceful place. All the cars are in good condition.

Customer ServiceStaff

Customer Service was amazing, Dave made this process easy and painless as possible, I most definitely do not regret my choice when deciding to come to Byrider. It’s Been a pleasure doing business with everyone involved in helping me into a new vehicle. And I will be willing to refer anyone I know who is looking for a new vehicle to come to Byrider. The energy and positivity is definitely worth the time and money l.

JD Byrider is a joke. They wouldn’t sell me a car because I refused to trade in the car I had. I had my down payment and everything but they didn’t want to sell me a car because they said if I don’t trade the car that I drove there in that I wouldn’t pay my car payment on the new car. Can’t make this stuff up. Don’t go to them.

Customer ServiceStaff

Do NOT purchase or loan a vehicle through this company or CNAC. Even when there are issues and you try to speak to the manager, they are so incredibly unprofessional and rude. Management won’t even listen to the issue without jumping to being disrespectful.

Customer ServiceStaff

If l could give this place a zero l would! First off l thought l was meeting the person l was talking with on the phone. At the car lot did not happen! Secondly the salesman Ortez was not the friendliest and should not be a salesperson. His whole attitude was rude! Wasn’t very helpful or anything! Please don’t go to the one in Columbia SC! Drove an hour for pure rudeness and lies!

Sales & Marketing

I purchased a vehicle almost 3 and 1/2 years ago and it has been a great car- 2012 Ford Fusion. Process was easy and it's great that they include the sales tax. Negatives-- I recently inquired about trading in the car for a newer one- miles were creeping up, wanted something different. Was told that I was upside down in the car-- which everyone knows that you pay over the value of car at purchase and that it would require a substantial down payment based on my credit-yet they claim credit isn't an issue(?). I have made every payment on time and always maintain full coverage insurance. So unless you plan to keep the vehicle until it's paid off it might be wiser to shop around.

I went here because I needed a car. Thought they were here to help and I got a car that I had to keep putting money in to fix it to drive it. And pay them to fix it. Transmission, sensors, tires, rims, Alternator to belts.

Contract & TermsSales & Marketing

They are a fraud a scam. I got a car from them end of 2017. Immediately I had problems. They told me nothing was wrong. I told them it was leaking oil and they said I was seeing things. I took it to an Jiffy Lube and they showed me what was wrong and printed a sheet out. I took that back to the J.D. Byrider and they still refused to fix it. Several months later the engine is toast. They had my pic between 2 very high mileage cars neither I wanted and they were even worse. The car they traded it for they had it more than I ever had it. The transmission light was on and they told me I had to pay out of pocket to get it fix. I told them come get your car because this is not what I paid for in my contract. 2 lemons given and nothing done.